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Refund Policy

Thank you for your purchase from domanahq.com. This Refund Policy explains the circumstances under which refunds may be issued for products or services purchased through domanahq.com

1. Eligibility for Refunds

Refund eligibility depends on the type of product or service purchased:

a. Digital Products / Services

Unless otherwise stated, all sales of digital products, downloads, subscriptions, or online services are final and non-refundable once access has been granted or the product has been delivered.

b. Physical Products (If Applicable)

If you sell physical goods, refunds may be available if:

  • The item is returned within [X] days of delivery

  • The item is unused, in its original condition, and in original packaging

  • Proof of purchase is provided

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Digital downloads or online services once delivered

  • Gift cards

  • Sale or promotional items (unless required by law)

  • Customized or personalized products

3. Refund Process

To request a refund, please contact us at:

Email: team@domanahq.com

Include your order number, proof of purchase, and a brief explanation of your request. We may request additional information to process your refund.

4. Refund Approval and Timing

If your refund request is approved, refunds will be issued to the original payment method used at checkout. Please allow 14 business days for the refund to appear on your statement, depending on your payment provider.

5. Exchanges (If Applicable)

If you received a defective or incorrect product, we may offer an exchange instead of a refund, subject to availability.

6. Cancellations

For subscription-based services, you may cancel at any time unless otherwise stated. Cancellation will prevent future charges but does not automatically entitle you to a refund for past billing periods unless required by law.

7. Legal Rights

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws. Depending on your location, you may be entitled to a mandatory cooling-off period or additional consumer rights.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: team@domanahq.com

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